The Patient Experience Matters – INGLES

How to Deliver Excellence in Patient Service at your Front Desk and Office.

This book is a very comprehensive overview for dentists, physicians, office administrators, front desk employees and their teams about the service experience you offer to your patients. The examples are tailored for dental offices, but it also applies to private physicians and other healthcare providers.

With this book, you will be equipped with skills and ideas, that will help you with front desk and patient service excellence.
You will find many tips and tricks to help patients have an outstanding service experience in your office. Most of them are easy to implement.

The dentist, physician, manager or practice owner should know all the details of this book to be able to transmit to the team the spirit of outstanding service he or she would like for the office.

This book is also useful as a training tool for new employees, especially at the front desk.

Some of the chapters and lectures are also part of other books of the author, but for the overall understanding it is important to have them in this book as well.

If your clinical skills are excellent, but you want more patients to come to your office and start recommending you and your staff, then this book is the right one for you. You will be equipped with real world tips on how to handle different aspects of your service, like phone skills, effective scheduling, reminders, reactivation and loyalty systems, referrals, patient control and team building.